Helpdesk Management

Automate and streamline helpdesk management across departments with our efficient module for seamless ticket generation and resolution.



  • Query handling for Facilities, Transport, IT and Finance
  • Assignment and escalation of queries
  • Real time chat between complainant and service provider
  • Performance and analytics of departments and service providers
  • Priority status setting for each query by the helpdesk manager
  • Custom forms for each department to ensure easy query categorization
  • Upload of files, images and videos by complainant as evidences
  • Quick export to excel of periodic reports for each department